Customer Service



Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to place a new order or view your order history. You can even choose to pick up your order in the store with no shipping and handling charges.

back to top

Ordering By Phone

Call us at 1-800-828-6409. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!  Textbooks must be purchased on the website or in the Cobber Bookstore.  See the Buy Textbooks page for details.

back to top

Returns

Textbook Returns Policy:

You have the first FOUR class days of each semester or block to return current semester textbooks.  You must have your cash register receipt.  If you have written or highlighted in your book or it is not in absolutely new resalable condition, twenty five percent will be deducted from the new price.  Shrink wrapped textbooks and bundled textbooks are not returnable once opened.  Internet codes, transmitters and all other access code and sealed materials are not returnable if accessed or opened.  Custom text, lab packets and manuals are nonreturnable.

Daily Book Buyback, No Hassle Online Buyback, End of Each Semester Buyback are offered throughout the year for your convenience. Look under the Buyback page for more information about it.

General Merchandise Return Policy:

You must have your original cash register receipt. The return must be made within thirty days from the date of purchase. Merchandise must be in new condition and in original packaging. The department supervisor reserves the right to determine salability. Items that are not returnable are: clearance merchandise, study aids, and special orders.

back to top